Privacy Policy

Nona Getaways ("we," "us," or "our") is a travel agency based in Kathmandu, Nepal,providing air ticketing, hotel reservations, tour and trekking packages, educational tours, mountain training, visa guidance, and transportation services. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using our website, services, or sending us an inquiry, you agree to the practices described here.

We collect information that you provide to us directly, including:

• Identity & contact details — full name, email address, phone number, WhatsApp number, country of residence.
• Travel documents — passport details, visa information, nationality, date of birth (required for ticketing, hotels, and visa applications).
• Trip preferences — destination, travel dates, group size, accommodation preferences, dietary requirements, special needs.
• Payment information — billing details and transaction records (note: full card data is processed by our payment partners; see Section 5).
• Communication records — emails, WhatsApp chats, phone notes, and inquiry form submissions.

We also automatically collect limited technical data when you visit our website:

• IP address, browser type, operating system, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

We use your personal information for the following purposes:

• To process bookings, issue tickets, and confirm reservations
• To communicate with you regarding inquiries, bookings, and travel updates
• To customise itineraries and recommendations based on your preferences
• To comply with legal, regulatory, and tax obligations
• To improve our services, website, and customer experience
• To send service-related notifications (we will not send marketing emails without consent)
• To prevent fraud and protect the security of our systems and clients

To deliver the services you book, we share necessary information with trusted third-party service providers, including:

• Airlines and ticketing systems (GDS providers)
• Hotels and accommodation partners
• Local tour operators, guides, and transport providers
• Embassies and consulates for visa processing
• Payment gateways (Connect IPS, eSewa, banks)

We share only what is necessary for the booking, and we do not sell your personal information. We may also disclose information if required by law, court order, or to protect our rights and safety.

We accept payments through Connect IPS, eSewa, bank transfer, and cash. When you pay online, your payment details are processed directly by the respective payment gateway over encrypted connections. We do not store full credit or debit card numbers on our servers. We retain only transaction references and receipts required for accounting and your records.

Our website uses cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences (language, currency)
• Analyse website traffic and improve performance
• Measure the effectiveness of our marketing

You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), access controls, secure hosting, and trained staff. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as needed to provide our services, comply with legal obligations (such as tax and accounting laws), resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@nonagetaways.com. We will respond within a reasonable timeframe.

Because travel involves cross-border services, your information may be transferred to and processed in countries other than your country of residence — including airlines and hotels in your destination country. We take care to ensure that any such transfers are necessary for your booking and handled securely.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. When children travel as part of a family booking or educational tour, their information is provided and managed by a parent, legal guardian, or accompanying institution.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.The "Last updated" date at the top of this page indicates whenit was most recently revised. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please reach us:

• Email: info@nonagetaways.com
• Phone / WhatsApp: +977 9802378522
• Address: Kathmandu, Nepal